Help Centre

Have questions? We're here to help!



Currency

All prices on modGSI.com are in Canadian dollars.


Sales Tax(es)

All Canadian customers are required to pay 5% GST. If you are having your furniture delivered to a province with HST, we are required to collect the full HST amount as follows: NB 13%, NL 13%, ON 13%, and NS 15%.


Finish Colors

Due to variations in photography, monitors and lighting, modGSI cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well as the drying/tanning process of leather.


Stock Availability

Our customer service team will check the stock after you place an order. You will receive the confirmation email with an estimated availability date from us shortly after you place your order. You then have the option of waiting for the item to become available, exchanging to another item, or to get a full refund if the item is out of stock. (See our return policy for more details on these situations.)

*Please note that some products are shipped to you directly from our warehouse, but some products are shipped straight from the manufacturer.

Free Shipping/Delivery

Items with "Free Shipping" promotion will receive curbside delivery by default. Most drivers will assist you with placing your items in your first dry covered area such as a carport or garage.


Order Processing Time

Once your order has been received it will be reviewed within 1 business day. If there are any problems with your order, you will be contacted by a customer service representative by email.


Checking Out

Checking out is a snap on modGSI.com You can review your cart before checking out, just simply click the My Cart/Checkout button from the cart icon at the top of any page.

During the checkout process, we'll give you the opportunity to review the items you have in your cart, and adjust the quantity of those items. Please be prepared to either sign in or create a new account with us or Paypal. If you don't have a PayPal account, you can enter your credit card information during checkout to complete the payment.

Cancellations

Order cancellations or revisions must be reported to modGSI within 24 hours after your order is submitted. Once your order has been processed, it can no longer be cancelled or modified.

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Contacts Regarding Your Order

Please be aware that it may be necessary to contact you by phone or email regarding details, or the status of your order. If we have tried to contact you, but do not receive any response within 7 business days, we may have to cancel your order.


Furniture Assembly

Most of our products are RTA (ready to assemble), which means customer assembly is required.

Price Protection

If our own price is reduced within 14 days of your purchase, submit a copy of your receipt and we will refund the difference between the purchase price and current price. In order to initiate the price protection request, please contact our support department at 1-888-768-1877 or via email at support@modgsi.com within 14 days of your original purchase. Price protection does not apply to seasonal, final sale, as-is, clearance, limited time offer, Black Friday sales or Boxing Week sales.


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CAN'T FIND WHAT YOU'RE LOOKING FOR?

If you're still in need of answers or want to report a problem, please

contact us at 1.888.768.1877